My daughter goes to a local college in Dayton and we are from Kentucky and her CX-5 wouldn't start. I called Mike in service and he was kind to assist us getting it over the dealership. They diagnosed a battery issue and replaced the battery and got her back on the road very quickly so she could head back for thanksgiving. Whats so impressive is they could have diagnosed just about any issue and I would have gladly paid to have her vehicle safely back on the road. Mike was clear it was just a minor issue. Unlike many experiences ...
I bought my car at lease-end. My original dealer was no longer a Mazda franchise, and Jeff Schmitt was the closest available Mazda dealer. They were friendly and knowledgeable. The made me aware of my options (trying to sell), and answered my questions honestly about whether it made sense for me to get each of these options.
I was leasing this car, liked it and decided to purchase it.
I bought my CX-5 at Jeff Schmitt a couple years ago and have been using their service department for routine maintenance since. Today is a perfect example of why I keep going back. They gave me a complimentary vehicle to drive for the day while my car was getting serviced and I accidentally locked the keys in the car. Michael, a service technician, was extremely helpful and coordinated for another technician, Jacob, to meet me nearly 30 minutes away and help get the car unlocked. Both individuals were courteous and understanding and truly happy to help. Can’t thank them enough ...
Great hospitality on every ones part from check in to waiting area and checkout. Everything clearly explained and what to watch out for on parts that are getting close to end of serviceable use. Thanks!!
Always a great service experience!
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