Customer Testimonials
ABLE G. is outstanding! He worked with us to find us the perfect car. Sales manager helped to find best rate. Very pleased with customer service I received.
First rate service; very prompt, professional, and fairly priced. Comfortable wait area. What more could you want?
Where’s the 10 star button? First time car buyer and I was stressed! Noah reached out to me and asked how he could help. Noah is a saint! He sent me multiple vehicles until he found the one for me. This man worked around the clock to make sure that everything I asked for, I received. He went above and beyond for me. As a GM for multiple companies I can tell you, this man, is an asset to this company. My heart was so full of gratitude this morning as I drove to work in a nice safe, warm ...
5 star service - timely and courteous
I had an issue with the keys for a 2014 CX 5. Jeff Schmitt got me in quickly and took care of the problem at the least possible cost.
I purchased my Mazda from Jeff Schmitt in January of 2016. With a couple of exceptions, when I was out of the area, I have taken the car to Schmitt for service. The staff are prompt and efficient. The job hardly ever takes more than one hour, and today was no exception.
They were able to see us when we were able. Staff that assisted my daughter were knowledgeable and polite.
Really nice people and no hassle in trading and purchasing.
Confusing on where service center is in construction but service (oil change) was quick and easy.
I recently purchased a Mazda CX-5 from Jeff Schmitt Mazda and can only say that it was a great experience. From the onset, the salesperson was pleasant, polite and helpful. He made suggestions that took my ideas and lifestyle into account. I love my car! The financial process was easy- no hard sell, just suggestions and always respectful. I highly recommend Jeff Schmitt Mazda!
Service is spectacular here. I had an appointment and was greeted by name when I came through the door. Left the car, had lunch and got a text when the car was ready. Everyone is polite and helpful. No wonder I keep coming back.
We purchased three vehicle from Jeff Schmitt Mazda (Jeep Cherokee, Kia Sorento, and Mazda CX-5) all within 1-month of each other. From the time we looked at these vehicles online one night, we received our first email/phone call from them by the next day. Kaira Bui was the first person who we spoke to regarding these vehicles and she was able to set up an appointment with a sales rep to assist us with looking at them, discussing what we wanted to do with trade-ins, getting us into the vehicles to test drive them, etc... Within the next couple ...
Excellent service, arrived at the appointment a little earlier than expected but they took the car right away. Oil change and tire rotation, they had the car ready quickly and we were on our way. Everyone from the service Dept to sales people extremely nice. Good experience!!
The customer service professionals at Mazda always treat me with respect and understanding. They give me my estimate and it's always less than what they quote me for!! They explain everything to me over the phone and then again when I get my paperwork. I will continue to go to the master dealership for my Mazda C cx 9 with any problems that I ever have or routine maintenance!
it was a great experience in buying a care noah was very helpful
Steve and Able were both exceptionally helpful when purchasing my new vehicle. They were very knowledgeable and willing to work with me to make sure I got the exact vehicle I wanted despite the limited inventory in the area. They were able to get the color I wanted after other dealers couldn't and personally went to pick it up for me. The process was pretty painless and they were very fair in regards to my trade in value. I highly recommend this dealer to anyone looking to purchase a Mazda hassle-free!
Went in for my routine oil change and was in and out quickly. Everyone was very nice. Had an unexpected trip to the vet with my dog and I was worried I couldn’t make it home and be at my appt on time and they said bring him along when I come!! That worked out great!
Great experience at this dealership. Everyone was friendly, welcoming and informative. I didn't feel pressured or rushed at all. I highly recommend working with Joshua Durke and Matt Salyers for any auto needs you have.
Well when I bought my car a few months ago I wanted remote start. Once I signed the purchase the salesman realized the car didn't have the remote start (he thought it would be through the app but the interface was the older model). He immediately said they would fix the issue. It took so long due to all of the issues with chips lately but they were finally able to get the remote start installed before the cold weather hit. Although I was highly disappointed that the car didn't come with remote start I am happy that ...
I was waited on immediately as I went into the dealership. I stated what I needed done to my vehicle. They said there was coffee and soft drinks if I wanted any in the waiting area.Service was great and the staff was very hospitable. Good experience.
Great service, with a very friendly and helpful staff.
Best service. Customer satisfaction is number 1.
Staff is so friendly and helpful!
The service performed today went without a hitch. The tech dept. concierge was knowledgeable, polite/respectful. The counter person in the payment dept. was very friendly. The lobby area had nice wifi bandwidth and the lobby, even with the building under re-construction, was comfortable, with all the niceties. And, I was out in less than 90 minutes. My only dig is that as a Castrucci client of nearly 6 years, I was unpleasantly informed that the place from where we acquired the Mazda was no longer in our city. One day it was, one day it wasn't. No forewarning, simply an ...
Stellar service from a first time customer. Thanks for the speedy service and great price!
Very easy to deal with. Did not have to haggle or play games. Business Manager was great to work with and super thorough. I hate buying cars, but this was easy. Felt like a fair deal and good people.
I purchase a used Mustang that had a couple cosmetic damages to a door and mirror. They did a great job getting it repaired. After having the car for a few days, I discovered a problem with the Sync 3 information and navigation screen. Cody was very helpful getting it covered by our warranty and seeing that the Ford dealer got it repaired in a timely manner. We have gotten other vehicles at Jeff Schmitt Cadillac and have always been happy with the service there. The Mazda dealership appears to be equally caring.
Professional people
We bought a car from Jeff Schmitt Mazda three weeks ago. Steve was great on the phone describing the car and setting us up with appointment the following day. We drove a long distance and were greeted by Jeff, an amazing sales consultant. From our first look at the car, the test ride and throughout the buying process he was was the perfect match for us. It was not a hard sell because it was just what we wanted, but Jeff was so patient and friendly. I don't think I have ever bought a car and felt so good ...
I had a very nice experience purchasing a car from this location. The team was completely willing to work with me on my trade in. I would really recommend looking for your next car here.
An amazing experience with this dealership. The hospitality along with professional services was above and beyond!! The price beat most dealerships by 5000$. I am so happy with my new 2021 CX5 GT. It’s everything I wanted! Thank you so much and the kind staff that also entertained our grandson!! Great dealership!!
Amazing service and staff
Great service department. Wonderful customer service skills!
The service and hospitality are the best. They can use a little improvements in repair time.
Went for an oil change...while there they found a nail in my tire. They were so helpful, patched it up right then. Staff has always been super friendly as well.
I am one that has always dreaded going to have to purchase a new car. Yesterday that changed. The folks at Jeff Schmitt Mazda were fantastic. Chris Cordray in sales who initially called me after I made an online inquiry and then set an appointment to meet with us was great!! He was very knowledgeable, informative and answered all the questions we had. One thing I really appreciated was that he was not pushy and listened to what we wanted! He never once tried to sell me something I was not after!! Also when we went to finalize the paperwork, ...
we met Chris Corday on our first visit !!!!…. He was Friendly, very knowledgeable (not pushy) he helped us understand the car and all the functions. He worked with both of us to figure out the financial responsibility to us and helped us trade in the cross fire ……we love the car ….. thanks chris !!!!
A long story short...I'm from Indiana and Jeff Schmitt Mazda had the car I wanted. Conducting business from out of state isn't always easy, but my sales rep, Quincy, was awesome! He was very accessible and made the buying experience easy. My story takes a turn...to no fault of the dealership, upon returning to Indiana, the car developed a clutch issue that rendered the car virtually undrivable. I got back in contact with Quincy and, subsequently, his sales manager, Austin, and I couldn't have asked for a better experience in a tough situation. I took ...
Outstanding in every aspect of the car buying experience.
These guys are the best!!
The oil change was fast and everyone is extremely kind! Definitely going back!
Friendly reception. Steve is very helpful with the information during the purchase.
Had car in for first oil change. Service was excellent and quick. They had a loaner car prepared. I booked the service appointment through my Mazda app. Overall, an enjoyable experience.
Even though I am an employee of the company, my experience at Jeff Schmitt mazda has always been amazing! Jacob, Nick and Cody have always made me feel important as a customer! and Herschel, my technician is well informed, and a very quick worker!
We had a great experience working with Abel on the purchase of a new Mazda CX-5 Grand Touring. Would definitely recommend him and the dealership to others who are looking to purchase a new car.
A comfortable atmosphere at the dealership, employees were pleasant and in a good mood. Good job explaining the features of the CX 5, which were plenty.
My purchase was smooth and simple. Found the a car I wanted on their website, made an appointment to see it and purchased with no pressure to do so. This was my second purchase at Jeff Schmitt and I am sure it will not be my last.
These guys are excellent! Steve has been the best salesman we've had the pleasure of dealing with and the guys in the shop have been courteous and super helpful! Highly recommend this team for your next purchase!!
I have always received great service and repairs from Jeff Schmidt Mazda. I’ve owned my car since 2007 and there hasn’t been much needed other than tires and oil changes.
We had a fantastic car buying experience from start to finish. Our sales rep Joshua D. was excellent! He was kind and knowledgeable about the vehicles we were interested in and not pushy in anyway. He kept in mind our budget and also gave realistic feedback about the differences when we were comparing two vehicle with different trim levels. One vehicle was right in the range of our stated price point and the other vehicle would of been about 5k more--but do able if we liked it. I happened to like the less expensive car more and I appreciate that ...
It was a great experience. No high pressure sale & the salesman was very knowledgeable & easy to work with. Love my new Mazda CX-5!!!
Excellent Service from the start to the finish. GOOD JOB!
I am very pleased with my recent visit to Jeff Schmitt Mazda! The cost of the repair was very competitive. I’d gotten my repair quoted (ac compressor replacement) at several other shops and they were by far the best price. I dealt with Jacob White and Cody and I was quite impressed with their professionalism and customer service. The shop even got my work done earlier than expected! I will be using Jeff Schmitt Mazda again!
Brought my car here to get a recall fixed and everyone was very friendly and went above the top to make me experience great!
Able was great! This has been the second time around with him and both experiences were great!
Fast and reliable. Called me about details frequently. Professional staff. Couldn't ask for more.
Quincy, Austin, and Matt S. were completely outstanding when I went in as a first time car buyer in a complicated situation. They were polite, understanding, and went above and beyond in all the right ways. Their customer service was top notch and I’m very thankful they were there when I came to the dealership. I would highly recommend this dealership to anyone!
Very quick service. Nice waiting area. Staff was kind.
Friendly, professional, courteous service
I am a body man with over 50 years in the body shop business I ran a Mercedes-Benz dealership's Body Shop and a Volvo BMW's dealership body shop. Stopped in to get the service records of a Miata that I own and they were spectacularly quick and efficient and polite and a pleasure to work with somebody so professional while I was there I thought I would get my Miata appraised Josh took very professional care of me he's obviously a very knowledgeable guy and if I ever buy a a new Mazda it will be from him. ...
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